Order Management

Listing orders and checking their status

You can review the list of orders and their status (unshipped, shipped, etc.) right in the chat.

“Are there any unshipped orders?” / “Show me this week’s orders” / “List the shipped orders”

Line items and delivery status of an individual order

For a specific order, you can check its line items (product, quantity, amount) and delivery status.

“Show me the line items for this order” / “Tell me the delivery status of order ◯◯”

For an order that appeared in a list, you can follow up with something like “What are the details of the second order?”

What you should know

• The assistant only reads order data. Modifying, canceling, or refunding an order cannot be done from the chat (please use your store admin for those actions).
• The order information shown is your store’s real data. The assistant never fills in or fabricates data by guessing. If a tool returns an error, it will tell you so honestly.
• If you specify an order ID that doesn’t exist, you’ll be told it “can’t be found.” Please specify an order that actually appeared in a list.

Other ways to use it

• “List the unshipped orders, along with each order’s date and amount”
• “How many orders came in yesterday?”
• Before doing your shipping work, a handy flow is “List the unshipped orders” → then review each order’s line items in turn.